Walla Walla Valley Honda is a 2x Honda President’s Award Winner!
Only exceptional dealerships are honored with the Honda President’s Award, and we’re pleased to announce that Walla Walla Valley Honda is one of them. We’ve always been committed to doing everything in our power to satisfy College Place and Kennewick drivers, and this award lets us know that we’ve been heading in the right direction. Here’s everything you need to know about why our dealership was selected for this coveted award on multiple occasions.
The Honda President’s Award
The Honda President’s Award is the most prestigious award that can be bestowed upon a Honda dealership, and only 15% of Honda dealerships across America manage to attain this honor each year. For both 2015 and now 2017, we’re proud to say that Walla Walla Honda is among that elite group.
We had to impress in a variety of ways to even be considered. Unlike other manufacturer awards, the President’s Award values more than just profitability, with areas such as vehicle condition, customer experience, service retention, and brand representation all coming into play.
High Standards of Excellence
Dealerships are ranked across these key areas, and must meet all of them to be eligible. Scoring is strict, with a minimum 97 percent score on the Vehicle Condition Index, a Service Retention rate of Average or Above Average, and an average Customer Service Experience Survey score of 91. Essentially, everything that makes a dealership a top pick for College Place and Kennewick drivers is evaluated.
Our President’s Awards
To mark this achievement, Walla Walla Valley Honda has been awarded beautiful trophies to symbolize our ability to go the extra mile for local drivers year after year.
In the words of John Mendel, executive vice president of automobile sales for Honda, “The President’s Award is reflective of our long-standing commitment to create exceptional customer experiences. Dealerships that earn this coveted recognition are role models for building positive connections with customers.”
Our First Commitment is to Our Customers
Now that we’re a two-time winner of this award, we know we have even more to live up to than ever. When you come to Walla Walla Valley Honda in College Place, WA, you know that you’ll receive dedicated attention from one of our friendly and experienced representatives, so we invite you to put our award-winning service to the test!